Shipping Policy

At Ciotti Studios, most of our pieces are handmade and made to order just for you. Please keep in mind that production time and shipping time are separate. Below you'll find everything you need to know about when your order will be made, packed, and sent your way.

Production Time

Most made-to-order pieces require up to 2 weeks for production. Your order may be completed sooner, but production times can vary depending on order size, customization, materials, project complexity, and current demand.

For larger custom projects or group orders of 5 or more pieces, we recommend ordering 1–2 months in advance whenever possible.

If you're ordering for a birthday, holiday, event, or another specific date, please let us know before placing your order so we can determine whether your timeline can be accommodated.

Shipping Time

Once your order is finished and finalized, we do our best to have it packed and shipped within 2 business days.

Shipping/transit time begins once your package has been accepted by the shipping carrier and is in addition to our production time.

Carrier delivery estimates are estimates and cannot be guaranteed by Ciotti Studios.

Rush Production & Shipping

Need something a little sooner? Rush production and rush shipping may be available for select orders.

Availability and rush fees vary depending on the project, quantity, materials, destination, and requested timeline. Please contact us before placing your order with your needed-by date, and we'll let you know what options are available.

Ready to Ship

Items marked Ready to Ship have already been handmade and do not require our standard production time. These orders are generally prepared for shipment within 2 business days.

Many Ready to Ship pieces are created with limited-edition, small-batch, or vintage fabrics, so once they're gone, they may be gone for good.

If your order includes both Ready to Ship and made-to-order items, they may be shipped together once the entire order is complete unless otherwise arranged.

Shipping Rates

Shipping costs are calculated based on your order and available shipping options and will be displayed at checkout when applicable.

Additional shipping charges may apply to oversized, unusually shaped, large-volume, or rush orders.

Shipping Address

Please carefully review your shipping information before completing your purchase. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Tracking Your Order

When tracking is available for your shipping method, you'll receive tracking information once your order has been shipped.

Please allow time for the carrier to scan your package and update its tracking information.

Delayed Packages

Once a package has been accepted by the shipping carrier, delivery timing is generally outside of our direct control.

Weather, holidays, carrier delays, incorrect addresses, and other circumstances can occasionally affect delivery times. If your package appears significantly delayed, please reach out and we'll do our best to help you determine the next steps with the carrier.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and include your order number, photos of the packaging, and photos of the damaged item so we can review the issue.

If tracking shows unusual delays or your package may have been lost in transit, please contact us so we can help you determine the appropriate next steps.

Local Orders

Local pickup or other local fulfillment options may be offered for select orders when available. If a local option is available for your purchase, details will be provided during ordering or arranged directly with you.

Event & Large Custom Orders

Shipping and delivery for large custom orders, event decor, signage, and other oversized projects may require special arrangements.

Shipping, local delivery, pickup, setup, or travel fees may be quoted separately depending on the size of your project and event location.

For larger event projects, we recommend reaching out 2–3 months in advance whenever possible.

Questions About Your Order?

Have a deadline, special event, large order, or shipping question? Please reach out before ordering. We're happy to talk through your timeline and help determine the best option for your order.

We do our best to respond to all inquiries within 24–48 hours.

Handmade with care, packed with intention & sent your way. ♡